1
DISCOVER›
2
CAPTURE›
3
IDENTIFY›
4
NURTURE›
5
CONVERT›
6
TRANSACT›
7
FULFIL›
8
RETAINCOMMAND OVERVIEW
Sierra Madre Collection · Unified Intelligence Platform · DOME v2.0 · Eagle Rock, CA
12,847
Customer Golden Records
↑ 342 new this week
18,342
Product Master Records
↓ 0.3% dupe rate
34
Vendor Records
94.1% avg fill rate
1,284
Bin Locations
94.2% utilization
2,847
RFID Events Today
↑ 99.7% pick accuracy
Segment Revenue Distribution
Segment Breakdown
Live RFID Stream
CUSTOMER GOLDEN RECORDS
Unified identity resolution across Shopify · Email Engine · ShipStation · Phone — 12,847 golden records
| Customer | Models | Segment | LTV | Last Order | IR | Sources |
|---|
VENDOR INTELLIGENCE
34 active vendors · Vendor golden records with alias resolution · Performance scoring · Lead time tracking
PRODUCT MASTER
18,342 SKUs · OEM supersession chains · Demand velocity tracking · RFID-linked inventory
| SKU | Name | OEM PNO | Type | Fitment | Qty | Bin | Vel | IR |
|---|
LOCATIONS & BIN MAP
1,284 bin locations · RFID coverage 98.4% · 3 active discrepancies
Warehouse Bin Map — Post RFID Transition · Bin Qty & Value
Transition Loss Adjustment · Bin Qty & Value = ROI of RFID Transition
⬡ Assign RFID to Part — Transfer to RFID Bin
Warehouse Bin Map — Pre RFID Transition · Bin Qty & Value · Grey = transitioned
Active Discrepancies
RFID LIVE STREAM
Real-time RFID event stream · Pick · Put Away · Receive · Ship · Adjust — 2,847 events today
Event Stream
Event Type Distribution
CROSS-DOMAIN ANALYTICS
Four-way entity intelligence · Customer x Product x Vendor x Location linkage graph
Intelligence Queries
Inventory Accuracy — 30 Day Trend
Segmentation Engine
CUSTOMER SEGMENTS
14 behavioural + model-ownership segments · 12,847 Golden Records · Auto-assigned · Updated nightly
14 segments
Top Insight
Air-Cooled Enthusiast segment (2,840 members) generates 3.5x higher LTV than platform average. Pre-War 356 Collectors have 2.1x higher AOV.
Activation Layer
CHANNEL ACTIVATION MATRIX
14 automated activation flows · Email Engine + Shopify + DOME · 2,969 runs today · CDP-powered personalisation
Active Activation Rules
+ Add Rule
TriggerSegmentActionChannelStatus
Email Engine · Sequence Engine
EMAIL DRIP SEQUENCES
4 automated sequences · 384K emails/mo · DiMaBot personalisation · Porsche model-aware content
68%
Avg Open Rate
↑ vs 21% industry benchmark
24%
Click-Through Rate
↑ vs 4.2% industry benchmark
Retention · DiMaBot
WIN-BACK ENGINE
127 active win-back customers · $418K at-risk revenue · DiMaBot + NinjaBot powered
54%
Win-Back Open Rate
↑ vs 21% industry
31%
Reactivation Rate
↑ $418K saved/mo
KnCO DOME Interface
DOME AUTOMATION WORKFLOWS
6 active workflows · 2,969 runs today · 100% success rate · CDP-powered orchestration
Conversion Intelligence
FUNNEL ANALYSIS
8-stage customer journey funnel · 12,847 total Golden Records · Real-time conversion tracking
View:
All Customers
VIP Only
Stage Conversion Funnel
7-Day Revenue
Segment Conversion
Cohort Retention
Enterprise Organization
ACCOUNT HIERARCHY
Organizational structure across Dun & Bradstreet and internal client accounts
KnCO × SMC · Platform Administration
ASAP DOME BACKEND VIEW
API integration layer · Order intelligence · RFID ROI · 5-Phase engagement roadmap
⬡ Inbound Sources
$ Transactional
📡 RFID ROI
② Phase 2
③ Phase 3
④ Phase 4
⑤ Phase 5
12
Connectors
9
Live
82,153
24h Volume
/v1/ingest/*
Base Endpoint
INBOUND INTEGRATIONS
| Source | Endpoint | Trigger | Status | Freq | 24h Vol |
|---|---|---|---|---|---|
| Pipedrive CRM | /v1/ingest/crm/pipedrive | Deal events | ● live | Real-time | 342 |
| Shopify eCommerce | /v1/ingest/ecommerce/shopify | Order webhook | ● live | Real-time | 1,247 |
| LinkedIn Lead Ads | /v1/ingest/leads/linkedin | Lead form fill | ● live | Real-time | 89 |
| Website Forms | /v1/ingest/leads/web | Form submit | ● live | Real-time | 214 |
| CSV / XLSX Upload | /v1/ingest/files/csv | Manual / scheduled | ● live | On demand | 1,848 |
| RFID Readers (6×) | /v1/ingest/warehouse/rfid | Scan events | ● live | Continuous | 74,280 |
| Email Engine | /v1/ingest/marketing/email | Open/click/bounce | ● live | Real-time | 3,428 |
| ShipStation | /v1/ingest/logistics/shipstation | Ship/deliver events | ● live | Real-time | 567 |
| Phone / IVR | /v1/ingest/comms/phone | Call completed | ● live | Real-time | 78 |
| Google Ads | /v1/ingest/ads/google | Conversion events | ◑ beta | Hourly | 156 |
| QuickBooks Online | /v1/ingest/finance/qbo | Sync schedule | ◐ phase2 | Hourly | 0 |
| Zoho CRM | /v1/ingest/crm/zoho | Contact events | ⚑ audit | — | 0 |
OUTBOUND CONSUMERS
| Consumer | Endpoints | Direction | Notes | Status |
|---|---|---|---|---|
| SMC DOME Dashboard | /v1/query/*, /v1/stream/events | Pull + SSE | React dumb renderer | ● live |
| KnCO Bridge | /v1/admin/tenants, /pipeline, /alerts | Pull | Commander role JWT | ● live |
| NinjaBot Alerts | /v1/stream/alerts | Push (SSE) | Telegram + email | ● live |
| DiMaBot Content | /v1/intelligence/content/* | Pull | Email campaigns | ● live |
| TaxDome | /v1/outbound/crm/taxdome | Push via N8N | On deal.won only | ● live |
| Metabase BI | /v1/reporting/embed/* | Pull | Pro+ tier only | ◐ phase2 |
1,420
Orders (30-day)
$2.84M
Revenue
$2,000
Avg Order Value
95.1%
Fulfillment Rate
RECENT ORDERS
| Order ID | Customer | Model | Products | Value | Status | Date |
|---|---|---|---|---|---|---|
| #SMC-8841 | Marcus Wellenbacher | 993 RS | Manifold Studs (×6) | $320 | Shipped | Feb 15 |
| #SMC-8840 | Günther Kleinhans | 550 Spyder | Cylinder Head Studs | $890 | Delivered | Feb 14 |
| #SMC-8839 | Santiago Ibáñez | 911 2.7 RS | RS Duck Tail, Rear Lid | $2,140 | Processing | Feb 14 |
| #SMC-8838 | Kenji Takahashi | GT3 RS | Titanium Bolt Kit | $1,240 | Shipped | Feb 13 |
| #SMC-8837 | Pacific Rim Imports | 993 C4S | Suspension Kit (full) | $4,200 | Delivered | Feb 13 |
| #SMC-8836 | Elena Vasquez-Ruiz | 930 Turbo | Boost Controller, Wastegate | $780 | Shipped | Feb 12 |
| #SMC-8835 | Robert Chen | 914/6 | Engine Lid Hinge Set | $240 | Delivered | Feb 11 |
| #SMC-8834 | Jessica Okonkwo | 944 Turbo S | Fuel Injector Set (4×) | $560 | Delivered | Feb 10 |
REVENUE BY SEGMENT
VIP Collectors$890K
Frequent Buyers$620K
International$480K
German Classic$310K
Win-Back$180K
TOP 5 PRODUCTS BY REVENUE
| # | Product | Revenue |
|---|---|---|
| 1 | Suspension Kit 993 C4S | $84K |
| 2 | RS Duck Tail 911 2.7 | $62K |
| 3 | Cylinder Head Studs 550 | $48K |
| 4 | Titanium Bolt Kit GT3 | $41K |
| 5 | Brake Caliper Rebuild Kit | $37K |
6
Readers Deployed
74,200
Events Today
98.7%
Pick Accuracy
7 / 12
Bins Transitioned
PHASE 1 RFID ROI SUMMARY
$195,240
Phantom Inventory Revealed
+4.5pp
Accuracy Improvement
$840K
Projected Annual Savings
94.2→98.7%
Accuracy Before → After
READER PERFORMANCE
| Reader ID | Zone | Events/Day | Accuracy | Status |
|---|---|---|---|---|
| RFID-A01 | Receiving Dock | 12,400 | 99.8% | ● Active |
| RFID-A02 | Zone A Storage | 18,900 | 99.6% | ● Active |
| RFID-B01 | Zone B Storage | 14,200 | 99.7% | ● Active |
| RFID-B02 | Packing Station | 11,800 | 99.9% | ● Active |
| RFID-C01 | Shipping Dock | 9,600 | 99.5% | ● Active |
| RFID-C02 | Returns Area | 7,380 | 99.4% | ● Active |
INTERACTIVE BIN MAP
Navigate to Locations & Bins in the left sidebar for the full interactive 3-way warehouse bin map with RFID assignment form.
PHASE 2 · DIGITAL & MARKETING ENGINE
Timeline: M7–M15 · Overlaps Phase 1 months 7–12 NEW
9 mo
Duration
M7
Start Month
8
Deliverables
Active at M7
Trigger
5-PHASE ENGAGEMENT ROADMAP · KnCO × SMC · $2.577M · 36 months
PHASE 1 · M1–M12 · Inventory & Process Control
PHASE 2 · M7–M15 ← BUILDING NOW
PHASE 3 · M13–M24 · This Demo
PHASE 4 · M22–M30
PHASE 5 · M30–M36
PHASE 2 DELIVERABLES
| Deliverable | Owner | Timeline | Status |
|---|---|---|---|
| BRA (Business Review Analyzer) deployment | KnCO Platform | M7 | Planned |
| Email engine full automation (DiMaBot) | KnCO + SMC | M8 | Planned |
| LinkedIn + Google Ads integration | KnCO Marketing | M9 | Planned |
| SEO + content marketing program | KnCO Marketing | M8–M12 | Planned |
| Customer portal (self-service) | KnCO Platform | M10 | Planned |
| Social media automation | KnCO Marketing | M7 | Planned |
| Paid media management | KnCO Marketing | M8–M15 | Planned |
| Marketing analytics dashboard | KnCO Platform | M12 | Planned |
PHASE 3 · CUSTOMER DATA PLATFORM
Timeline: M13–M24 · THIS DEMO IS THE PHASE 3 DELIVERABLE NEW
12 mo
Duration
12,847
Golden Records
14
Segments
97.4
Platform Score
Phase 3 Is Live Now
The dashboard you are viewing right now IS the Phase 3 deliverable. All capabilities listed below are live, operational, and generating measurable ROI today.
PHASE 3 CAPABILITIES — LIVE STATUS
| Capability | Status |
|---|---|
| Customer Golden Record engine (12,847 records) | ✅ Live |
| 99.7% Identity Resolution across 4 sources | ✅ Live |
| 14 behavioral segments | ✅ Live |
| 8-stage customer journey orchestration | ✅ Live |
| DOME Automation (6 active workflows) | ✅ Live |
| Email sequence engine (68% open rate) | ✅ Live |
| Win-Back engine ($418K/mo recovery) | ✅ Live |
| Post-purchase upsell ($1.42M/mo) | ✅ Live |
| Vendor intelligence (34 vendors, 94.1% fill rate) | ✅ Live |
| Cross-domain analytics (AI-powered queries) | ✅ Live |
PLATFORM ROI SUMMARY
Win-Back Revenue (Monthly)$418,000
Post-Purchase Upsell (Monthly)$1,420,000
RFID Inventory Savings (Annual)$340,000
Total Annual Platform Value$2,178,000+
KnCO Managed Service$1,500–3,000/mo
ROI Multiple60–120×
PHASE 4 · UNIFIED IDENTITY
Timeline: M22–M30 · Future State NEW
9 mo
Duration
40K+
Identity Graph Nodes
99.9%
Target Match Rate
100%
Cross-Channel
PHASE 3 → PHASE 4 UPGRADE PATH
| Capability | Phase 3 (Now) | Phase 4 (M22–M30) |
|---|---|---|
| Identity sources | 4 (Shopify, Email, ShipStation, Phone) | 8+ (+ Google, LinkedIn, QBO, TaxDome) |
| Record resolution | 72% deterministic | 95%+ deterministic |
| Cross-location tracking | 2 warehouses | All locations + online unified |
| B2B account hierarchy | D&B legal + client-curated | Real-time D&B sync + AI enrichment |
| Loyalty integration | Rise.ai tier tracking | Unified loyalty + identity all channels |
PHASE 5 · SCALE & STEADY STATE
Timeline: M30–M36 · Platform Maturity NEW
6 mo
Duration
3+
Target New Clients
99+
Platform Score Target
$9K+
MRR Target
MONTH 1 → MONTH 36 TARGETS
| Metric | Month 1 (Now) | Month 36 Target |
|---|---|---|
| Golden Records | 12,847 | 25,000+ |
| Platform Score | 97.4 | 99+ |
| Pick Accuracy | 99.7% | 99.9% |
| Email Open Rate | 68% | 72%+ |
| Win-Back Rate | 31% | 45%+ |
| Annual Platform Value | $2.18M | $4M+ |
SCALE OPPORTUNITIES
Option B · Franchise DOME
White-label DOME platform to other specialty auto parts dealers
KnCO CDP White-Label
Expand KnCO CDP offering to SMC's vendor network
East Coast Expansion
Expand to East Coast fulfillment centers with RFID Phase 2